Delivery charges and procedure
Kingfisher Herbs aims to dispatch orders within 4 working days from receiving the order. We will send an email a day or two before your plant order is to be dispatched to update on the orders progress. We will send another email once the order has been dispatched. The plants are handpicked and packed from our nursery to complete your orders, we pack and dispatched daily, with plants usually delivered between 2 and 3 days.
Each potted plant will be individually wrapped with every care taken to ensure they arrive fresh and there is no damage during transportation. Orders are not sent out on a Thursday or Friday to reduce the risk of plants still being in transit over the weekend, although the plants usually travel very well and no harm should come to them if they do get delayed. Kingfisher Herbs may at our discretion sometimes chose to split an order at no additional charge to you the customer.
For plant orders we use a Hermes/collect plus 2/3 day service, or a faster service of 24 hrs from dispatch (the following day from order confirmation) using DHL.
Delivery is a flat rate of £5.99 for 2/3 day delivery, or £8.75 for the 24 hr delivery, all orders over £40 will qualify for free delivery. Deliveries outside the UK are currently unavailable
It is the customer’s responsibility to inform us of any change of delivery address immediately. Kingfisher Herbs accepts no liability for dispatch made to the wrong or an incomplete address. Please note that if you request delivery of your order to be left in a designated place (for example in the porch, by the green bin, over the hedge) if you are out when delivery is attempted and subsequently the order goes missing Kingfisher Herbs does not accept responsibility for non-receipt.
If delivery of an order is not achieved due to refusal at the delivery destination as nominated by the customer, when the order has been returned to us a charge will be deducted from your refund to cover any return costs incurred by us.
If there is no one to accept the order on delivery( if it needs signing for) then it is your responsibility to arrange re-delivery or collection with the delivery agent. We will not accept liability for plants which have deteriorated due to delayed delivery in these circumstances.
Please check your goods on delivery, any goods found to be missing or damaged should notified to ourselves within 24 hours of delivery. We may ask for images to be sent to us of all plants in relation to the issue. Images need to be of a high quality to enable us to clearly review any issue. In the event of non-delivery please contact us within 24 hours of the expected date of delivery (you will receive a dispatch notification at the time of dispatch), this will then enable Kingfisher Herbs to investigate why delivery has not been made.
We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions or for non-delivery outside of our terms.